batjiil Privacy Policy

Information We Collect

Information You Provide Directly. When you create a batjiil account or interact with our support team, we collect the following categories of personal data:

• Full legal name (as it appears on your National Identity Card or passport).
• Date of birth (used for age verification — players must be 18 years or older).
• Residential address in Bangladesh (city, district, and postal code).
• Email address registered to your account.
• Mobile phone number registered with your account and associated with your bKash, Nagad, or Rocket wallet.
• Copies of identity documents submitted during KYC verification (NID, passport, or driving licence).
• Payment method details — specifically your registered mobile financial service (MFS) number or bank account reference. batjiil does not store full card numbers or MFS PINs.
• Support correspondence — the content of messages, emails, or chat sessions you initiate with our support team.

Information Collected Automatically. When you access the batjiil platform, our systems automatically record certain technical and behavioural data:

Information from Third Parties. In certain circumstances, batjiil may receive personal data from third-party providers:

• Payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank) confirm transaction status and the account holder name associated with a payment — but do not share your wallet PIN or full account credentials with batjiil.
• Identity verification partners may provide a confirmation result (pass/fail) against the information you have supplied, without sharing the full document image with batjiil's operational staff.
• Game software providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, Spribe) share round-level bet and result data with batjiil to populate your account transaction history and settle winnings. They do not share personally identifiable information beyond your batjiil player ID.

How We Use Your Data

batjiil uses the personal data described in Section 1 for the following lawful purposes. We process your data only where we have a legitimate reason to do so — either because it is necessary to deliver the service you have requested, because we are required to by law, or because we have a legitimate business interest that does not override your fundamental privacy rights.

Account Management & Service Delivery. Your registration data (name, date of birth, email, mobile number) is used to create and maintain your batjiil account, authenticate your identity at each login, communicate account-related notifications (e.g., withdrawal confirmations, security alerts), and deliver the betting and gaming services you have subscribed to.

Payment Processing. Transaction data and payment method details are used solely to process deposits from and withdrawals to your registered payment accounts. batjiil does not use payment data for any purpose unrelated to the transaction for which it was provided.

Age Verification & KYC Compliance. Your date of birth and identity documents are processed to confirm that you meet the 18+ age requirement and to comply with Know Your Customer obligations. KYC data is handled by a restricted group of compliance staff and is not accessible to general platform operations teams.

Fraud Prevention & Security. IP address data, device fingerprints, session patterns, and transaction behaviour are analysed by our automated fraud-detection systems to identify and prevent account takeover, payment fraud, bonus abuse, and money laundering. Where suspicious activity is confirmed, the relevant data may be retained for a longer period to support investigation and, if necessary, referral to financial authorities in Bangladesh.

Responsible Gaming. Session duration, deposit frequency, and wagering patterns are monitored to identify players who may be showing signs of problem gambling behaviour. This monitoring is conducted in the interest of player welfare and is not used for commercial targeting purposes.

Platform Improvement & Analytics. Aggregated and anonymised behavioural data (pages visited, games played, session lengths) is used to improve the batjiil platform — for example, to identify slow-loading pages, popular game categories, and drop-off points in the registration flow. This analytical data is not linked back to individual player identities.

Marketing Communications. With your explicit consent at the time of registration, batjiil may send you promotional emails or SMS messages about new games, bonus offers, and seasonal promotions (such as BPL season bonuses or Eid special offers). You may withdraw this consent at any time by updating your communication preferences in account settings or by contacting support@batjiil. Withdrawal of marketing consent does not affect your ability to use the platform.

Legal Obligations. batjiil is required by applicable Bangladesh law to retain certain transaction records and identity documents for a defined period. We process personal data to the extent necessary to meet these statutory obligations, which take precedence over deletion requests in the relevant data categories.

Data Sharing & Third Parties

The following categories of third-party recipients may receive limited personal data from batjiil, strictly on a need-to-know basis and subject to data processing agreements that require them to handle your information in accordance with this Privacy Policy:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank receive the minimum data required to authorise and settle your deposit or withdrawal transaction (typically your registered mobile number or bank reference and the transaction amount in BDT). These providers operate under their own privacy policies and are subject to Bangladesh Bank regulations.
• Identity Verification Partners: Where a third-party KYC service is used to verify your identity documents, that provider receives a copy of the relevant document and confirmation data only. Verified results are returned to batjiil; raw document images are not retained by the verification partner beyond the period required to complete the check.
• Game Software Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe receive your batjiil player ID and session token to initialise game rounds and return results. They do not receive your full name, NID, email address, or payment details.
• Cloud Infrastructure & Hosting Providers: batjiil's servers and databases are hosted on secure cloud infrastructure. The hosting provider has access to server-level data but operates under strict contractual confidentiality obligations and does not process your data for any independent purpose.
• Legal & Regulatory Authorities: Where required by a court order, regulatory directive, or law enforcement request issued under applicable Bangladesh law, batjiil may be legally obliged to disclose specific player data. batjiil will always seek to verify the legitimacy of such requests before complying and will notify the affected player where legally permitted to do so.
• Anti-Money Laundering Authorities: Where a transaction triggers an obligation under Bangladesh's Money Prevention Act or related AML regulations, the relevant transaction and identity data may be reported to the Bangladesh Financial Intelligence Unit (BFIU) without prior notice to the player.

batjiil does not transfer your personal data to recipients outside Bangladesh except where strictly required for the operation of internationally hosted game software platforms. In such cases, the transfer is governed by data processing agreements that impose data protection standards equivalent to those described in this policy.

Cookies & Tracking Technologies

batjiil uses cookies — small text files stored on your device by your browser — to enable core platform functionality and to understand how the site is used. The following table describes the specific cookie categories deployed on the batjiil platform.

What We Do Not Use. batjiil does not deploy third-party advertising cookies, social media tracking pixels, retargeting technologies, or cross-site behavioural tracking scripts. You will not be tracked across other websites as a result of using batjiil.

Managing Cookies. You can control or delete cookies at any time through your browser settings. Please note that disabling session and security cookies will prevent you from logging in to your batjiil account and will significantly impair platform functionality. Disabling analytics or preference cookies will not affect your ability to use the platform.

Browser-specific guidance for managing cookies is available in the help documentation of your browser (Chrome, Firefox, Samsung Internet, Edge, Safari). batjiil does not provide browser-specific technical support for cookie management.

Data Retention & Storage

batjiil retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, subject to applicable legal and regulatory retention obligations. The following retention schedule applies:

• Active Account Data (name, email, mobile, address): Retained for the duration of your active account plus a post-closure period of five (5) years. The post-closure retention period is required for anti-money laundering compliance and dispute resolution purposes.
• KYC & Identity Documents: Retained for a minimum of five (5) years from the date of submission, in line with Bangladesh AML regulations. Documents are stored in an encrypted, access-restricted document vault separate from the main platform database.
• Transaction Records (deposits, withdrawals, bet history): Retained for seven (7) years from the date of the transaction. This period is required by Bangladesh financial record-keeping regulations.
• Support Correspondence: Retained for three (3) years from the date of the most recent interaction, or for the duration of any open dispute, whichever is longer.
• Session & Behavioural Logs: Retained for thirteen (13) months on a rolling basis and then automatically purged. Anonymised aggregate analytics data derived from these logs may be retained indefinitely.
• Marketing Consent Records: Retained for the duration of your account plus two (2) years post-closure to demonstrate compliance with consent obligations.

All personal data stored by batjiil is held on servers located in secure data centres with restricted physical and logical access controls. Backups are encrypted and stored separately from primary data. When the retention period for a data category expires, the data is securely deleted using industry-standard overwrite methods or, where deletion is not technically feasible (e.g., backup tapes), the data is isolated and not used for any active processing purpose until it can be deleted at the next scheduled backup rotation.

Your Rights Over Your Data

batjiil recognises and respects the following rights that you hold over your personal data. To exercise any of these rights, contact us at support@batjiil with the subject line "Data Rights Request" and include your registered mobile number or email address for identity verification.

• Right of Access: You may request a copy of the personal data batjiil holds about you. We will provide this in a commonly used electronic format within 15 working days of receiving a verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected. Certain data fields (e.g., your registered legal name after KYC verification) may require documentary evidence before they can be amended.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected and no overriding legal retention obligation applies. Please note that data subject to AML, KYC, and financial record-keeping obligations cannot be deleted before the applicable statutory retention period has elapsed, even following account closure.
• Right to Restrict Processing: You may request that batjiil pause processing of your personal data while a dispute about its accuracy or the basis of processing is resolved. During a restriction period, batjiil may continue to store your data but will not actively use it for any processing purpose beyond storage.
• Right to Object to Marketing: You may withdraw your consent to receive promotional communications from batjiil at any time, with immediate effect. This does not affect your ability to continue using the platform or receiving transactional account notifications.
• Right to Data Portability: For data that you have provided to batjiil directly and that is processed on the basis of your consent, you may request that we provide it in a structured, machine-readable format (CSV or JSON) so that it can be transferred to another service if you wish.

batjiil will acknowledge all data rights requests within 48 hours and aim to resolve them within 15 working days. Where a request is complex or involves a large volume of data, we may extend this period by a further 15 working days, in which case we will notify you of the extension and the reason for it. There is no charge for exercising any of the rights listed above.

If you are dissatisfied with batjiil's handling of a data rights request, you may escalate the matter by contacting our compliance team at support@batjiil with the subject line "Privacy Complaint".

Data Security Measures

batjiil implements a layered set of technical and organisational security controls to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. The key measures in place are described below.

Encryption. All data transmitted between your device and the batjiil servers is encrypted using TLS 1.2 or higher. Sensitive data fields stored in the batjiil database — including identity document references, KYC verification results, and payment method identifiers — are encrypted at rest using AES-256 encryption. Encryption keys are managed separately from the data they protect and are rotated on a scheduled basis.

Access Controls. Access to batjiil's production systems is restricted to authorised personnel on a strict need-to-know basis. Administrative access requires multi-factor authentication (MFA). All system access is logged and reviewed periodically. No third-party contractor is granted persistent access to player data; access is time-limited and scoped to the specific task for which it is required.

Intrusion Detection & Monitoring. batjiil's infrastructure is monitored continuously by automated intrusion detection systems (IDS) that flag anomalous access patterns for review. Any security incident confirmed to involve unauthorised access to personal data will be contained, investigated, and — where required — reported in accordance with applicable notification obligations. Affected players will be notified promptly.

Penetration Testing. batjiil commissions independent security assessments of the platform on a regular schedule. Findings are remediated in order of risk severity. Critical and high-severity findings are addressed within 72 hours of identification.

Staff Training. All batjiil staff who handle personal data receive data protection training as part of their onboarding and on an annual refresher basis. Staff are bound by confidentiality obligations that survive their employment relationship with batjiil.

Your Own Security Responsibilities. While batjiil takes all reasonable steps to secure your data on our end, the security of your account also depends on you protecting your login credentials. You should use a strong, unique password, enable SMS two-factor authentication, and never share your account details with any third party. If you suspect your account has been compromised, contact support@batjiil immediately.

Changes to This Policy

batjiil reserves the right to update or revise this Privacy Policy at any time to reflect changes in the platform's data practices, applicable law, or regulatory guidance. When material changes are made — that is, changes that affect how your personal data is used or your rights in relation to it — we will notify you by email to your registered address at least seven (7) days before the revised policy takes effect.

Non-material changes (such as typographical corrections, clarifications of existing practices, or formatting updates) may be made without prior notice. The "Effective" date displayed at the top of this page and in the hero section above will be updated each time a revision is published, whether material or non-material.

Your continued use of the batjiil platform after the effective date of any revised Privacy Policy constitutes your acknowledgement of and agreement to the updated terms. If you do not agree with a material change to this policy, you should close your account before the revised policy takes effect. You may request account closure at any time by contacting support@batjiil.

Archived versions of previous Privacy Policies are available on request by emailing support@batjiil with the subject line "Previous Privacy Policy Version".

This Privacy Policy was last reviewed and updated on 1 January 2026. For any questions or concerns about this policy or batjiil's data practices, contact us at support@batjiil. Our privacy team aims to respond to all enquiries within 24 hours during business hours (09:00–23:00 BST, UTC+6).